About Relyco

Job Purpose:

Reporting to the Senior VP of Sales, the experienced Print Customer Service, Order Management & Lead Development representative must interact with business-to-business customers, prospects and end-users to provide and process orders and information in response to inquiries, concerns and requests about print products and services.

Duties:

• Deal directly with customers either by telephone or via online chat
• Initiate communication with existing customers for reorders and cross-sell opportunities and respond promptly to customer inquiries
• Process orders, forms, applications and requests in a timely manner
• Obtain and evaluate all relevant customer and print application information to process product inquiries
• Perform customer/lead verifications
• Direct requests, issues, growth business leads and any issues to the designated resource
• Keep records of customer interactions and transactions within salesforce.com CRM system

Skills/Qualifications:

• Knowledge of and experience in the print industry with related customer service, lead and sales principles and practices is essential
• High school diploma, general education degree or equivalent
• General Windows-based software support and customer service experience
• PC proficiency is essential (Windows environment) and Microsoft Office applications is preferred
• Familiarity with Salesforce.com CRM is preferred but not essential

Key Competencies
• Interpersonal and communication skills - verbal and written
• Attention to detail and accuracy
• Data collection and ordering
• Initiative

Interested candidates are asked to email a cover letter and resume to hr@relyco.com

Company Description
Relyco is a leading provider of value-added business printing and e-payment solutions, business equipment, and check printing solutions with over 10,000 customers worldwide. As one of the largest distributors of laser and digital applications, including laser checks and other high-security documents, Relyco’s long-standing membership in the ASC X9AB check processing committee and extensive experience with fraud prevention strategies and new forms technologies positions the company as the most innovative leader in the business printing solutions field. Relyco’s customers include, Google, J. Jill, PepsiCo, Samsung, Adobe and Microsoft.