Customer Service

Andy Heath at Capital City Partners had good and bad news for his CEO.  The good news was that the high returns of the Energy Investment Funds his company offers were attracting hundreds of new investors.  The bad news was that printing and distributing the growing number of checks each month was becoming more and more cumbersome.  He needed an affordable solution…..fast.

After a few different Google searches, he found that Relyco’s web page kept coming up.  He picked up the phone and soon was speaking to Roger Bishop.

“When Andy started to explain their issues to me,” Bishop said, “I knew right away that we could help them out.  Their investor information for the checks each month is stored in Excel, and with a file created from that we could take care of the rest.”

Relyco proposed that he import the file into their TCWS check printing software, print it onto ULTRASEAL Pressure Seal Checks using a secure, high-speed Troy MICR printer, and then seal the checks using a Formax Pressure Seal machine.  It seemed like a lot to swallow at first, but after understanding the ease and speed of the process, and seeing how quickly the new system would pay for itself, Andy was sold.

“We just click a button, select a file, and the checks print,” says Heath.  “Then we load the checks into the pressure sealer, and within a minute all the checks are ready to go.  It’s so fast and easy that we can now concentrate once again on doing what we do best.  Plus, the software allows us to easily add our new funds.  We can make a copy of an existing account, change the fund name and bank account info, and then just import our new file.”

Heath believes the investment into the system has paid off in many ways.

“In our business people are entrusting their money with us.  So it’s critical that we have a dependable system that allows us to deliver their dividend checks quickly.  Our customers trust us, and we trust Relyco.”