We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and changes, special offers, quality control, warranty information, and events that you might like to hear about.
Relyco will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. Until your requested change takes effect, you may still receive marketing communications from us.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, or other related communications.
As part of your interaction with Relyco, we may collect personal information such as contact information, including name, mailing address, phone number, e-mail address and contact preferences. We may also collect demographic information, including age, personal interests and product preferences. While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
There are a number of situations in which your personal information may help us give you better products and services. For example, we use the personal information you provide for purposes including, but not limited to:
If you use a bulletin board or chat room on a Relyco web site you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Relyco is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Relyco will collect that information from your interaction and the information will become publicly available.
Relyco takes your privacy very seriously. Relyco does not sell or rent your contact information to other marketers.
Relyco may share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Relyco takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Relyco cannot, however, ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Relyco has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.
If, however, you prefer not to enable cookies, please consult your web browser instructions for the necessary steps how you can disable cookies. Please note that certain features of the Site will not be available once cookies are disabled.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Our Web server automatically collects clickstream information such as the address (or URL) of the Site that you came from before visiting our Site, which pages you visit on our Site, which browser you used to view our Site and any search terms you may have entered on our Site, among other things. Our Site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps Relyco understand how visitors use our Site.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base as a whole. Relyco will not use the information collected to market directly to that person.
In some of our email messages we may use a “click-through URL” linked to content on the Site. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we may use pixel tags — tiny graphic images — to tell us what parts of our Site customers have visited or to measure the effectiveness of searches customers perform on our Site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
Last updated April 2012