Get to Know RELYCO – Cassandra Duranceau, Customer Service Representative / Estimator

Cassie is such a joyful addition to our team. Her energetic enthusiasm is so infectious that she now leads our company’s Fun Committee. Learn more about Cassie here.

Cassandra Duranceau

Cassandra (Cassie) Duranceau started at RELYCO in April 2021 at the same time as Bobby Crowley. Like Bobby, she serves as a Customer Service Representative / Estimator. Cassie describes the role as customer relations, vendor relations and order processing.

Cassie is such a joyful addition to our team; indeed, her energetic enthusiasm is so infectious that she was quickly recruited to join – and then asked to lead – our company’s Fun Committee.

Cassandra Duranceau
Cassandra Duranceau, CSR / Estimator

She comes across as such an undeniable extrovert that I was a little surprised when she self-identified as an introvert. Upon reflection, Cassie was pretty quiet during her first few weeks. But once she’s out of her shell, she is OUT (and a heck of a good time).

Cassie would probably make a great improv performer because “yes, and…” thinking and dialogue building seems to come naturally to her. She has a knack for identifying just what you’re trying to say, affirming it and then building on it with a reflection of her own. It’s part of what makes chatting with her feel so effortless, and why this interview was a blast. Learn more about Cassie in her own words below:

Do you consider yourself an introvert, extrovert or ambivert?
Ambivert is like the dual, right? I would say I’m more introverted in most settings, but once I get comfortable, I become very extroverted.

What skills / hobbies / habits have you picked up during COVID lockdowns?
I started reading a lot more, which is really good. I kind of fell off that bandwagon from when I was a kid and read all the time, so that was really nice to pick up again. [long pause] Final answer! Yeah, I think that’s the only one really. Oh! Puzzles, I do puzzles now too.

What’s your favorite season?
Winter. I love the cold. I’ve always loved the cold, love the winter, I think it’s so pretty. I understand people’s gripes with it, like having to drive and it’s just not the most comfortable to live in – but it’s my favorite.

Do you drink coffee or tea in the morning?
Coffee. I need something strong!

Your house is on fire, what’s the first thing you grab?
That’s actually so hard. I’m not a materialistic person, and I don’t have any pets or anything. So I’d probably grab…honestly I’d probably grab one of my favorite book series off my bookshelf, if I couldn’t take the whole bookshelf with me.

What do you listen to in the car?
I go through phases. Lately, it’s been a lot of podcasts, and other times it’ll be like my favorite songs. I don’t really branch out and listen to new music too much, I just kind of listen to the fan favorites, if you will. [Asked if she wants to share any podcasts.] Yeah! I like the Ladies & Tangents podcast. It’s these two younger moms who basically just talk about the uncomfortable that most people don’t talk about. They can have some vulgar language and some not work appropriate topics, but I think it’s great insight into that kind of demographic.

Describe your happy place.
My family goes on an annual camping trip to Kingsbury, Maine every year. So it’s essentially this backwoods log cabin and it’s one room, we all sleep on mattresses on the floor. There’s no running water, no electricity, no reception. So we’re camping in the middle of the woods for a week, and it’s great. It’s my favorite place in the world.

If you could talk to your 16-year-old self, what advice would you give?
Confidence is an asset, not a deterrent, as others have tried to convince you.

What would you choose for your “last meal”?
It’s going to be some sort of bacon broccoli alfredo. That’s what it’s going to be. Heavy, salty, a little vegetable so I can feel good about it. Good to go.

If you could hang out with someone (living or deceased) for the day, who would you pick?
Mac Miller (RIP).

What’s your favorite song to dance to?
Anything old school jazz, like Etta James, Billie Holiday.

What’s your most used emoji?
Probably the star eyes. 🤩

To contact Cassie, send her an email at or connect with her on LinkedIn here. To contact RELYCO, give us a call at 800.777.7359. You can also click here.