Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and changes, special offers, closure announcements, quality control, warranty information and events that you might like to hear about.
How to opt-out of marketing emails
If you do not want Relyco to keep you up to date with Relyco news and the latest information on products and services through our marketing emails, you may opt-out by simply clicking the subscription preferences link in the footer of all of our marketing emails.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices or other related communications.
What information we collect and how we may use it
As part of your interaction with Relyco, we may collect personal information on a form such as contact information, including name, mailing address, phone number, email address and contact preferences. We may also collect demographic information, including age, personal interests and product preferences. While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
- Purchase products or services
- Set up an account online
- Participate in a promotion or survey
- Contact us with a question or concern
- Participate in other activities with Relyco
There are a number of situations in which your personal information may help us give you better products and services. For example, we use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Providing customer services
- Administering promotions or surveys
- Offering new products and services
- Improving the effectiveness of our websites, our marketing endeavors and our services and offers
- Conducting auditing, research and analysis to improve Relyco’s products and websites.
- Sending automated marketing communications
- Performing other business activities as needed
If, however, you prefer not to enable cookies, please consult your web browser instructions for the necessary steps how you can disable cookies. Please note that certain features of the Site will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. In addition, we may use pixel tags — tiny graphic images — to tell us what parts of our Site customers have visited or to measure the effectiveness of searches customers perform on our Site.
In addition to cookies, Relyco may also use other technologies to track which pages our visitors view through our Customer Relationship Management (CRM) platform. This data provides our customers with a better shopping experience and helps Relyco understand how visitors use our Site.
Our CRM also tracks whether emails have been opened and read to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
In some of our email messages, we may use a “click-through URL” linked to content on the Site. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphics in the email.
Publicly displayed information is public
If you use a bulletin board or chat room on a Relyco website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected or used by other individuals to send you unsolicited messages. Relyco is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Relyco will collect that information from your interaction and the information will become publicly available.
When we disclose your information
Relyco takes your privacy very seriously. Relyco does not sell or rent your contact information to other marketers.
Within Relyco Group
With our service providers, vendors and strategic partners
Relyco may share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Sending Relyco marketing communications
- Providing services
- Conducting research, analysis or administering surveys
- Sending regular mail and email on behalf of Relyco
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personal data.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
How we protect your personal information
Relyco takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. Relyco cannot, however, ensure or warrant the security of any information you transmit to us by email, and you do so at your own risk.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers and make sure you use a secure web browser.
Integrity of your personal information
Relyco has safeguards in place to keep your personal information accurate, complete and up-to-date for the purposes for which it is used.
How to gain access to your data or request deletion
We store data collected through forms, surveys, website cookies and email behavior in our CRM indefinitely. If you would like to review your data or request erasure at any time, contact us at email@example.com. We will get in touch to provide you with all of your collected data and the option to delete it.
Third Party Sites
Last updated May 2018